🌟What's new?
We're working hard to build Hugery.com as a cutting-edge software for customer service teams.
Last updated
We're working hard to build Hugery.com as a cutting-edge software for customer service teams.
Last updated
Hugery.com moves on to the next stage of its development. To emphasize this, we decided to completely update the brand book of our product.
The next step was to update the website in accordance with the refreshed brand book.
And the most exciting thing for us, we’ve published a direct link on registration in our product. So now, any website visitor, without any barriers, can create an account and start using Hugery.com in a moment.
We partially wrote about this on July 13, 2021, but now, we have fully completed the work on this feature, and therefore we want to tell more about how the routing by contact's Owner works.
So, if the user works with a specific contact regularly, then in Hugery.com, a user can assign to themself as a contact's Owner. Then all new contact's cases will be automatically transferred to the Owner.
If a user becomes an Owner of a contact, none of the other users can take this contact from him, except for the team manager, admins, and, also, the user themself has the right to reassign his contacts to other users.
If a user who is the Owner of several contacts goes on vacation or takes sick leave, he can change the account status from active to inactive. What for?
Therefore, a user has two options: either choose an option in order that new cases from their contacts go to the unassigned inbox for assigning among the other users or set a certain sub-Owner who will process all these cases.
We're representing the Search feature. So now, you can find any information easily and very quickly.
To launch the Search feature, you need to click on ..., and only two symbols is enough for Hugery.com to start to search for information for you.
Added an extra step before deleting a user account to inform about amount of opened cases and the Owner's contacts.
Other minor improvements and fixed bugs
We have renamed the End Users module to the more relevant name Contacts. At the same time, we redesigned the table view that displays the contact list. The new tables can be sorted, filtered, and you can bulk change the values of some of the fields.
Added an icon in the case list to differentiate contacts that have owners and haven't ones.
Showing up inactive users in dropdown lists for assigning cases and selecting contact owners.
Added notification with a recommendation to close case(-s) before switch user status on Inactive.
Fixed a bug with creating a password on the sign-up stage.
Added sorting by status
Added filtering by teams
Improved the interaction with filtering
Other minor improvements and fixed bugs
Now client's cases can be routed to a certain user automatically. It has been possible with feature Client's Owner. If a client has an Owner, they will not need to use a business card every time to be routed to their manager (an Owner). And now, a manager doesn't require to keep cases open all time.
Not to be missed any case from a client who has an Owner, who, in their turn, may have a day off, we added an Owner's activity status. If an Owner has an inactive status, all new clients' cases will go into a common queue. As soon an Owner switches their status back, new clients' cases will be assigned to them again.
More info is here.
Fixed the bug due to Team Manager can't reassign any case from one user to another user.
Fixed the bug due to users can't set a certain period to get analytics data.
Fixed the bug due to users can't see the entire list of End Users.
Fixed the bug with sign up.
Other minor improvements and fixed bugs.
Implemented bulk actions in cases. Details is here.
Implemented sorting and filtering in cases. Details is here.
Improved a table performance for cases
Assign any case to yourself even you didn't upload the profile logo.
See only your closed cases in a Close view.
An admin account can delete an account with a Team Manager role.
Now Hugery.com ignores a letter case when you create a new account.
When a member turns back a case to the unassigned folder, a case will get status New. Before that, in the same situation, a case saved the status Open.
