Cases
List cases
GET https://SUB_DOMAIN.hugery.com/api/external/v1/cases
This endpoint allows you to get cases.
Query Parameters
Name
Type
Description
view
string
Possible values are: "unassigned", "assigned_to_me", "closed", "all".
currentTeamMember
string
For which Team Member.
{
"cursor": {
"next": "YToyOntzOjQ6InNvcnQiO2E6Mzp7aTowO2Q6MDtpOjE7aToxNTg2MjY5NTQ1MDAwO2k6MjtzOjM2OiIzMTI3ZWNhYi0zZDA0LTRiMDUtYTk4Yi03NTE5M2VlOTQ2NGMiO31zOjk6ImRpcmVjdGlvbiI7YjoxO30=",
"prev": "YToyOntzOjQ6InNvcnQiO2E6Mzp7aTowO2Q6MDtpOjE7aToxNTg4Njg4MDAxMDAwO2k6MjtzOjM2OiJjNDE0ZDQyZi03ZjA2LTQ2YTMtODk3Mi1lNDFkZTFlZWE4ZjkiO31zOjk6ImRpcmVjdGlvbiI7YjowO30="
},
"data": [
{
"aid": 50,
"assignedTeamMember": {
"avatar": "https://static.hugery.com/200x200/bucket/1586644129928170/4a460cb03ad82baf2dcf079acd549853/Screenshot_2020_03_18_at_22_17_33.png",
"id": "d9033c86-a86e-474e-85a3-ccacc21ebc1d",
"name": "Ivan Ivanov",
"nameColor": "#9c791c",
"updatedAt": 1586644134
},
"closedAt": 1588688004,
"conversation": {
"channel": {
"id": "1220e87f-2d03-458b-8de1-7b71687d1839",
"label": "WhatsApp",
"title": "DialogHunt",
"type": "whatsapp",
"updatedAt": 1588259318
},
"id": "0f359eec-0877-4526-8a08-4848432d13a0"
},
"createdAt": 1588262074,
"defaultSubject": null,
"endUser": {
"avatar": null,
"avatarStub": false,
"channelType": "whatsapp",
"id": "656c4afb-dc13-419c-8804-f08f28caeb30",
"name": "Boris",
"nameColor": "#16835e",
"updatedAt": 1588263000
},
"id": "c414d42f-7f06-46a3-8972-e41de1eea8f9",
"lastMessage": {
"id": "6b93125c-c8d3-400a-9be2-9056507af844",
"preview": {
"content": "Hello!",
"type": "text"
},
"teamMember": null,
"updatedAt": 1588688001
},
"status": "closed",
"unread": false,
"updatedAt": 1588688001
},
],
"status": 200
}Show case
GET https://SUB_DOMAIN.hugery.com/api/external/v1/cases/:id
Path Parameters
Name
Type
Description
id
string
Case id
{
"data": {
"aid": 51,
"assignedTeamMember": {
"avatar": null,
"id": "25b26fd1-42c0-4a3b-a223-b2db1a2287a2",
"name": "Ivan Ivanov",
"nameColor": "#372787",
"updatedAt": 1588670719
},
"closedAt": 1588687894,
"conversation": {
"channel": {
"id": "1220e87f-2d03-458b-8de1-7b71687d1839",
"label": "WhatsApp",
"title": "Hugery",
"type": "whatsapp",
"updatedAt": 1588259318
},
"id": "dcff380c-29c9-4713-948f-6add5a6832e7"
},
"createdAt": 1588264136,
"defaultSubject": null,
"endUser": {
"aid": 476,
"avatar": null,
"avatarStub": true,
"channelFields": {
"channel": "246dacc7-04dd-4f2f-9001-f56614c27abb",
"conversation": "f6851891-b083-44e4-87a9-f8a8916e9b9c",
"id": "375291231212",
"name": "Boris",
"phoneNumber": "375291231212"
},
"createdAt": 1588264136,
"extraFields": {
"phoneNumber": "375291231212"
},
"id": "17146e68-8aff-4527-8a5d-e323d7ea2eaf",
"lastActivityAt": 1588264136,
"name": "Boris",
"nameColor": "#a5371a",
"qualification": "lead",
"updatedAt": 1588264136
},
"id": "448b262e-1e56-4182-afc8-d2c40dc8f83c",
"priority": "normal",
"status": "closed",
"subject": null,
"team": {
"color": "#000",
"id": "a7a76a50-8a4c-4a29-8799-4aeb0164f15f",
"title": "Default",
"updatedAt": 1586213041
},
"updatedAt": 1588687891
},
"status": 200
}List messages
GET https://SUB_DOMAIN.hugery.com/api/external/v1/cases/:id/messages
Path Parameters
Name
Type
Description
id
string
Case id
{
"cursor": {
"next": "YToyOntzOjQ6InNvcnQiO2E6Mzp7aTowO2Q6MDtpOjE7aTo1OTA7aToyO3M6MzY6ImNmOTE1N2NhLTc1MTgtNDE0NC05NGYwLTUwNjFhNGMwMWQzYiI7fXM6OToiZGlyZWN0aW9uIjtiOjE7fQ==",
"prev": "YToyOntzOjQ6InNvcnQiO2E6Mzp7aTowO2Q6MDtpOjE7aTo1OTE7aToyO3M6MzY6IjRiNmEyOWY2LTU1ZDUtNGE2OS05NjY3LTMwODNmMjBmYzE4MiI7fXM6OToiZGlyZWN0aW9uIjtiOjA7fQ=="
},
"data": [
{
"aid": 591,
"bot": null,
"casesEvents": [],
"createdAt": 1588865652,
"endUser": {
"avatar": "https://static.hugery.com/200x200/bucket/1588865651178356/97a49ee6688b28f1e9523748532cb8fe/image.jpg",
"avatarStub": false,
"id": "b763cdf9-23d5-4cda-aba3-0e861392055e",
"name": "Boris",
"nameColor": "#541c83",
"updatedAt": 1588865652
},
"id": "4b6a29f6-55d5-4a69-9667-3083f20fc182",
"messageContents": [
{
"content": "Hello!",
"file": null,
"id": "93fe6e9d-686c-4ea4-a6ef-919bcbe8487c",
"status": "delivered",
"type": "text",
"updatedAt": 1588865652
}
],
"teamMember": null,
"updatedAt": 1588865652
}
],
"status": 200
}Assign case
POST https://SUB_DOMAIN.hugery.com/api/external/v1/cases/:id/assign
Assign case to team or team member
Path Parameters
Name
Type
Description
id
string
Case id
Request Body
Name
Type
Description
currentTeamMember
string
team
string
teamMember
string
{
"data": {
"cases": {
"assignedTeamMember": {
"avatar": null,
"id": "25b26fd1-42c0-4a3b-a223-b2db1a2287a2",
"name": "Ivan Ivanov",
"nameColor": "#372787",
"updatedAt": 1588670719
},
"id": "a9c22a66-0728-44f5-b72e-05214660b833",
"status": "open",
"team": {
"color": "#000",
"id": "a7a76a50-8a4c-4a29-8799-4aeb0164f15f",
"title": "Default",
"updatedAt": 1586213041
},
"updatedAt": 1588844436
},
"casesEvents": [
{
"event": "assigned",
"id": "bc06f028-c8cb-4295-9d82-e1425c9ce5ea",
"initiatorTeamMember": {
"avatar": null,
"id": "25b26fd1-42c0-4a3b-a223-b2db1a2287a2",
"name": "Ivan Ivanov",
"nameColor": "#372787",
"updatedAt": 1588670719
},
"oldTeam": null,
"targetTeam": {
"color": "#000",
"id": "a7a76a50-8a4c-4a29-8799-4aeb0164f15f",
"title": "Default",
"updatedAt": 1586213041
},
"targetTeamMember": {
"avatar": null,
"id": "25b26fd1-42c0-4a3b-a223-b2db1a2287a2",
"name": "Ivan Ivanov",
"nameColor": "#372787",
"updatedAt": 1588670719
},
"updatedAt": null
}
],
"createdAt": 1588844436,
"id": "33eb3432-c68f-42e2-880b-272bda382e8d",
"updatedAt": 1588844436
},
"status": 200
}Unassign case
POST https://SUB_DOMAIN.hugery.com/api/external/v1/cases/:id/unassign
Path Parameters
Name
Type
Description
id
string
Case id
Request Body
Name
Type
Description
currentTeamMember
string
{
"status": 200,
"data": {
"id": "2e2d673c-970f-40b3-946a-ca9d5c4a6dd8",
"cases": {
"id": "a9c22a66-0728-44f5-b72e-05214660b833",
"assignedTeamMember": null,
"team": null,
"updatedAt": 1588844844
},
"casesEvents": [
{
"id": "dd11b847-bbe5-4a1a-84f3-ac86fc93b993",
"event": "unassigned",
"initiatorTeamMember": {
"id": "25b26fd1-42c0-4a3b-a223-b2db1a2287a2",
"name": "Ivan Ivanov",
"nameColor": "#372787",
"avatar": null,
"updatedAt": 1588670719
},
"targetTeamMember": null,
"targetTeam": null,
"oldTeam": null,
"updatedAt": null
}
],
"createdAt": 1588844844,
"updatedAt": 1588844844
}
}Close case
POST https://SUB_DOMAIN.hugery.com/api/external/v1/cases/:id/close
Path Parameters
Name
Type
Description
id
string
Case id
Request Body
Name
Type
Description
currentTeamMember
string
{
"data": {
"cases": {
"assignedTeamMember": {
"avatar": null,
"id": "25b26fd1-42c0-4a3b-a223-b2db1a2287a2",
"name": "Ivan Ivanov",
"nameColor": "#372787",
"updatedAt": 1588670719
},
"id": "a9c22a66-0728-44f5-b72e-05214660b833",
"status": "closed",
"team": {
"color": "#000",
"id": "a7a76a50-8a4c-4a29-8799-4aeb0164f15f",
"title": "Default",
"updatedAt": 1586213041
},
"updatedAt": 1588845056
},
"casesEvents": [
{
"event": "closed",
"id": "f8fda3e0-3ba6-4acc-903b-4368f3dcf26f",
"initiatorTeamMember": {
"avatar": null,
"id": "25b26fd1-42c0-4a3b-a223-b2db1a2287a2",
"name": "Ivan Ivanov",
"nameColor": "#372787",
"updatedAt": 1588670719
},
"oldTeam": {
"color": "#000",
"id": "a7a76a50-8a4c-4a29-8799-4aeb0164f15f",
"title": "Default",
"updatedAt": 1586213041
},
"targetTeam": null,
"targetTeamMember": null,
"updatedAt": null
}
],
"createdAt": 1588845059,
"id": "a3f86db2-f0b5-42e0-9de1-4e73b2bd11b7",
"updatedAt": 1588845059
},
"status": 200
}
Send message
POST https://SUB_DOMAIN.hugery.com/api/external/v1/cases/:id/messages
Path Parameters
Name
Type
Description
id
string
Case id
Request Body
Name
Type
Description
teamMember
string
text
string
{
"data": {
"aid": 577,
"createdAt": 1588856604,
"id": "f2d54415-d510-4737-a3c4-58712e331d6d",
"messageContents": [
{
"content": "Hello!",
"file": null,
"id": "2c734c36-e3bb-4bf7-aba3-eb6896f1ec4c",
"status": "error",
"type": "text",
"updatedAt": 1588856604
}
],
"teamMember": {
"avatar": null,
"id": "25b26fd1-42c0-4a3b-a223-b2db1a2287a2",
"name": "Ivan Ivanov",
"nameColor": "#372787",
"updatedAt": 1588670719
},
"updatedAt": 1588856604
},
"status": 200
}Send file
POST https://SUB_DOMAIN.hugery.com/api/external/v1/cases/:id/messages
Path Parameters
Name
Type
Description
id
string
Case id
Request Body
Name
Type
Description
teamMember
string
files
array
Array of file ids. See file uploading endpoint.
{
"data": {
"aid": 579,
"createdAt": 1588857084,
"id": "62e76880-7ddd-4860-bb0d-03563396e26d",
"messageContents": [
{
"content": null,
"file": {
"id": "6b380079-fd23-4b9f-84d6-34ccd6d089d2",
"info": {
"mimeType": "image/png",
"name": "image.png",
"path": "/bucket/1588857072534100/a12887a71e786dbba0060db4fec708e9/image.png",
"size": 26751
},
"meta": {
"height": 326,
"width": 576
},
"type": "image",
"updatedAt": 1588809600,
"url": {
"1280x880": "https://static.hugery.com/1280x880/bucket/1588857072534100/a12887a71e786dbba0060db4fec708e9/image.png",
"200x200": "https://static.hugery.com/200x200/bucket/1588857072534100/a12887a71e786dbba0060db4fec708e9/image.png",
"640x760": "https://static.hugery.com/640x760/bucket/1588857072534100/a12887a71e786dbba0060db4fec708e9/image.png",
"default": "https://static.hugery.com/bucket/1588857072534100/a12887a71e786dbba0060db4fec708e9/image.png"
}
},
"id": "b6197073-4496-47cc-82ba-b5128485947c",
"status": "error",
"type": "file",
"updatedAt": 1588857084
}
],
"teamMember": {
"avatar": null,
"id": "25b26fd1-42c0-4a3b-a223-b2db1a2287a2",
"name": "Ivan Ivanov",
"nameColor": "#372787",
"updatedAt": 1588670719
},
"updatedAt": 1588857084
},
"status": 200
}Send note
POST https://SUB_DOMAIN.hugery.com/api/external/v1/cases/:id/messages
Path Parameters
Name
Type
Description
id
string
Request Body
Name
Type
Description
teamMember
string
text
string
{
"data": {
"aid": 597,
"createdAt": 1588867868,
"id": "519378da-a7f0-4373-8cfd-6d1f0d0f4c79",
"messageContents": [
{
"content": "hello",
"file": null,
"id": "3cd0cb15-53b5-4f9b-8e93-be30eef851b3",
"status": "sent",
"type": "note",
"updatedAt": 1588867868
}
],
"teamMember": {
"avatar": "https://static.hugery.com/200x200/bucket/1586644129928170/4a460cb03ad82baf2dcf079acd549853/image.png",
"id": "d9033c86-a86e-474e-85a3-ccacc21ebc1d",
"name": "Title",
"nameColor": "#9c791c",
"updatedAt": 1586644134
},
"updatedAt": 1588867868
},
"status": 200
}Last updated
Was this helpful?