Bulk actions

To enter bulk actions mode, you need to press … and choose Bulk Actions

then select cases for which you want to apply bulk actions. For this, you need to mark each checkbox in front of the required cases.

To select all cases, mark a checkbox in the table’s header.

There is a limit on cases that you can select simultaneously. The maximum is 30 cases.

Within bulk actions mode, you can preview each case to ensure that you select the right case.

To apply bulk actions to selected cases, choose a required action in the dropdown.

It's available some actions:

1. Assign to me

2. Assign to another member

3. Assign to the whole team

4. Back to unassigned

5. Close all

If you want to close bulk action mode, press Cancel.